Privacy Policy

Last updated: April 1, 2026

At AvatarForge Inc. ("AvatarForge," "we," "us," or "our"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and services (collectively, the "Service").

1. Information We Collect

Information You Provide

  • Account information: name, email address, company name, and billing details
  • Content you create: photos, audio recordings, video files, text scripts, and avatar configurations
  • Communications: messages you send through our support channels, feedback, and survey responses

Information Collected Automatically

  • Device and browser information: IP address, browser type, OS, and device identifiers
  • Usage data: pages visited, features used, session duration, and interaction patterns
  • Log data: server logs, error reports, and performance metrics

2. How We Use Information

We use the information we collect to:

  • Provide, maintain, and improve the Service
  • Process transactions and send billing notifications
  • Respond to your inquiries and provide customer support
  • Send product updates, security alerts, and administrative messages
  • Analyze usage patterns to improve user experience and Service performance
  • Detect and prevent fraud, abuse, and security threats
  • Comply with legal obligations

We do not use your content (photos, audio, videos) to train our AI models without your explicit consent.

3. Data Sharing

We do not sell your personal information. We may share your information with:

  • Service providers: Third-party vendors who help us operate the Service (cloud hosting, payment processing, analytics)
  • Legal requirements: When required by law, regulation, or legal process
  • Business transfers: In connection with a merger, acquisition, or sale of assets
  • With your consent: When you explicitly authorize the sharing

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. After account deletion, we retain your data for 90 days to allow for recovery. After this period, data is permanently deleted from our systems.

Certain data may be retained longer to comply with legal obligations, resolve disputes, or enforce our agreements. Usage logs and analytics data are retained in anonymized form for up to 24 months.

5. Your Rights (GDPR/CCPA)

Depending on your location, you may have the following rights:

  • Right to access: Request a copy of the personal data we hold about you
  • Right to rectification: Request correction of inaccurate data
  • Right to erasure: Request deletion of your personal data
  • Right to portability: Request a machine-readable copy of your data
  • Right to object: Object to processing based on legitimate interests
  • Right to restrict processing: Request limitations on how we process your data
  • Right to opt-out of sale (CCPA): We do not sell personal data, but you may exercise this right

To exercise any of these rights, contact us at privacy@avatarforge.ai. We will respond within 30 days.

6. Cookies & Tracking

We use cookies and similar technologies to:

  • Essential cookies: Required for authentication and core functionality
  • Analytics cookies: Help us understand usage patterns (can be opted out)
  • Preference cookies: Remember your settings and preferences

You can manage cookie preferences through your browser settings or our cookie consent banner. Disabling essential cookies may affect the functionality of the Service.

7. Children's Privacy

The Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information promptly.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission.

Enterprise customers may choose data residency options to keep data within specific geographic regions (US, EU, or APAC).

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through a prominent notice on the Service at least 30 days before the changes take effect. Your continued use after the effective date constitutes acceptance.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at: